What's The Number One IT Priority For Aussie SMBs?
Are you tired of leaving messages, waiting for some PC guy to call you back? Or patching and cobbling together your IT infrastructure on your own? Or fed up with the never ending list of questions and requests from the staff? If so, the latest data from ZDNet shows, you're not alone - that's why there's such a rapid shift to remote IT support.
Remote support is big for SMBs as they start to realise the benefits it can bring in terms of:
- Greater efficiency. Those humdrum, time-consuming tasks are taken care of so there's more time to focus on what you do best, the core aspects of the business.
- Lower costs. More control over costs usually means lower costs, period. We recommend you find an IT support firm that has an 'only pay for what you need' approach. That way there's no commitments to expensive retainers, or having to hire full time staff.
- Quicker fixes. No one likes having to wait around for a stressed out part-timer to come fix their IT system. Remote technicians can quickly solve probems over the phone and online if onsite support isn't needed.
- Less downtime. Downtime can cost time, sales, and customers. Find a quick-response IT company to help come up with an emergency plan for unexpected downtime.
Larger organisations have been onto the benefits of remote support for years, and SMBs have recently started to catch up. In fact, now they're more active than their larger peers! Here are the stats to prove it:
So over 50% of SMBs will have remote support implemented by end of 2012. By the end of 2013, around two thirds of organisations in most sectors will have implemented remote support - 58% of engineering and construction organisations, and 77% of government organisations.
What are your remote support plans?
Here at CyberPro we have a fully enabled remote support capability. Our staff are locally based, experienced and accredited. Check out the way we work with customers and if you are interested in finding out a little more you can contact us.