Leading Accounting Practice Telephone System

A Leading Accounting Practice based in both Parramatta and Sydney CBD’s required an upgrade to their PABX.

CyberPro took their existing Telephone system and retrofitted the heart to create a networked PABX that spans four offices, delivering separate dial in codes, call menus, voicemail, group paging, conferencing and fax to email capabilities for each office.

In the beginning, the Parramatta head office had an aging PABX telephone system that thankfully utilised modern CISCO handsets.  Whilst happy with the handsets, the system itself was incapable of incorporating the two recently acquired offices nor delivering the cost savings available when mixing traditional ISDN telephone lines and state of the art Internet Voice technologies.  The firm was keen to embrace the new technology, but did not want to discard the significant investment they had in the current handsets.  In addition how were they going to port the current landline numbers without suffering any outages.

The Solution

CyberPro installed a Hybrid VOIP PABX into the Parramatta Office.

The system was able to take over and manage the existing handsets, phone lines and fax devices whilst significantly adding to the functionality of the overall system.

By utilising secure data communications, the system has been extended to manage the Offices in the Sydney CBD, Baulkham Hills and a new Investment Services Firm that required its own identity along with discreet inbound and outbound telephone numbers.

“We’ve been blown away by how significant the improvements have been in such a short period. The real beauty of this system is that it is largely user-definable— and we know there are further enhancements coming down the line that we will be able to introduce.  Significantly, CyberPro has taught us how to add users, handsets and manage many of the advanced features ourselves”

– Mr Gerry Ferlanga – Principal, ASF Accounting Group
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