It's simple: No Contracts - No Monthly Fees - No Risk
Sound familiar?
- "I leave messages and wait all day for some stressed out "PC Guy" to call me back!"
- "I'm sick of paying monthly fees for inept and limited support."
- "Every time I call, I end up speaking to a different person in some overseas call centre!"
Get Help with your existing systems
There are no boundaries with HelpDesk, Remote and Onsite Support from CyberPro. We just want to make it easy for you to work with us.
Our Technicians are trained and certified across a broad range of products and services. Even clients utilising cloud services such as Gmail, Microsoft Exchange or SalesForce still prefer to call our HelpDesk to receive support.
Have your Systems evaluated and documented
Everyone needs a starting point. By listening and helping your users, our technicians can build up a picture of where your systems are letting you down and how they may be improved.
By applying years of experience gained by helping clients just like you, our team will create an action plan to get you where you want to be.
Then, if you choose, we can implement the improvement plan and provide support.
Casual Support - 9am to 5pm - Next Business Day Response
| Hourly Rate (30 Minute Increments) |
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| On Site / Travel Fee |
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| Priority Response (if available) |
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Prepaid Support Pack - 8am to 6pm - 4 to 8 Hour Response
| 10 Hour Prepaid Support Pack (15 Minute increments) |
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| 20 Hour Prepaid Support Pack (15 Minute increments) |
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| On Site / Travel Fee |
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| Escalated Response - Less than 4 Hours (Best Effort) |
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Priority Upgrade - 8am to 6pm - 0 to 2 Hour Response
Priority Support is a monthly commitment, paid quarterly, guaranteeing priorty response for urgent issues. The cost is based on your equipment and network design.
After Hours
Consultants are available for after hours projects.
| Weekday after hours |
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| Weekend , Public Holidays (Minimum 1 Hour) |
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| After Hours Priority Response (if available) |
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