Pears Chartered Accountants

Pear’s technology infrastructure was struggling to keep up with the demands of the practice’s accountants and their clients. The pace of business was noticeably increasing; clients were demanding information and advice faster than ever.

“We have managed to achieve an enterprise-level system in an SMB environment and on an SMB budget! Better still, we have future-proofed ourselves, and we have a technology solution that can grow with our business.”

The Business

Pears Chartered Accountants is a mid-sized accounting firm based in Parramatta, Sydney. The firm has a long tradition of serving small and medium-sized business clients for over 30 years and prides itself on the longevity of its client relationships.

Their approach to the use of technology has, in most cases, been proactive.

The Challenge

The pace of business was noticeably increasing; clients were demanding information and advice faster than ever. As a result, the practice was keen to find a way to go paperless and keep as many client work papers electronically as possible. The team needed to access information, data and files continuously and speedily. In addition, the number of computer terminals was increasing, and on-site storage of client records was becoming difficult because of space restrictions.

In short, safe, secure storage and rapid access to client data was the primary concern. Additionally, their practise management software, Sage’s Handisoft, needed to be upgraded, and the current server would struggle to cope with this new version.

Nothing was particularly “broken”; the current infrastructure was bearable, causing inefficiencies. The easy option would have been to ignore it and squeeze another year or two from the existing investments.

Any upgrade they chose to do needed to be seamless. Professional services practices need to generate billable hours continually. A single unproductive day would cost Pears thousands of dollars in revenue.

The Solution

Finding a good technology partner with which to work was key to the project’s success. We understood their business and technology requirements and would ensure that the technology platform they selected could adapt and grow with the company.

We designed and specified a virtualisation environment consisting of a central server, that is, in fact, three servers in one. This new “super server” dynamically reassigns CPU usage and disk storage, therefore, increasing overall system performance and optimising storage capacity. The three virtual servers all share and benefit from the high availability features such as mirrored disk arrays dual power supplies; all enterprise-level technologies would be expensive if purchasing three separate machines.

The Result

The technology was designed and implemented to be as self-manageable as possible, allowing Pears staff to carry out simple administrative tasks without requiring support. 

What The Client Says

“We are very happy with CyberPro. The diagnosis, specification, and installation process went smoothly with minimum business disruption. The Cyberpro team is technically strong and responsive. They continue to provide flexible support, typically remotely, but will happily spend time with us on-site if needed.”

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Meet our Team

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Ian Ward

CyberPro Founder & CEO

With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.

Trevor O’Shea

Senior Network Engineer

Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices.

Karena Powis

Accounts & Administration

Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account.

Matt Jones

Senior Engineer

Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation.

Jenny Sinkinson

Co-ordinator & Administration

After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. And she’s our ISO9001 quality champion.

Michael Visser

Senior Engineer

With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button.

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