Zest Personalised Care

By engaging CyberPro as an outsourced I.T. partner and implementing CyberPro’s I.T. Best Practice Plan, Zest Care has seen significant improvement in its business structure and processes, allowing staff numbers to grow by a staggering 300%.

“A critical component in the growth of our business is the ability to onboard and train new healthcare staff. The CyberPro secure I.T. practises and procedures have been instrumental in allowing Zest Care’s business to grow and keep growing”.

The Business

Zest Care is a growing, registered disability service provider in the healthcare industry, providing personalised care and tailored solutions to individuals and families.

Zest is an approved NDIS provider and, in the last 18 months, they have had significant growth within their team, expanding from Sydney and now supporting the community in Melbourne and Brisbane.

The Problem

When CyberPro was engaged to assist Zest Care, there were multiple concerns with Zest Care’s IT structure, causing the business I.T. stress and strain. Problems continued to grow exponentially as turnover and staff numbers increased.
In short, the current IT setup was blocking the business from aggressive growth.

The Solution

CyberPro reviewed the requirements for Zest Care to improve its systems and allow the business to grow. CyberPro implemented their Best Practice I.T. Plan for Zest, which was tailored to meet the objectives and needs of the company.

A complete audit identified those systems that needed replacement and those that just needed simple “TLC”. It turned out many workstations required a simple reload to get them secured and back on track.

Resources (money, time, effort) were prioritised and spent only where required.

The Result

By implementing CyberPro’s Best Practice Plan, Zest Care has successfully met the community’s demands by increasing its frontline employees by 300%.

By giving the medium age equipment a new lease of life, cash resources could be directed to other priorities. Zest have expanded their workforce interstate from the greater Sydney area to include Brisbane and Melbourne. New employees can become productive immediately by having robust procedures and structures in place.

Ultimately the new IT structure has seen a significant shift in employee satisfaction and allowed Zest to grow their business productively and effectively.

Lower staff turnover and client numbers increased by 300% during the most challenging times.

Zest Personalised Care revels in the new distributed work from home environment, and customer satisfaction increased significantly.

What the Client says

“Our exhausted, tired I.T. systems and procedure have been updated according to CyberPro’s Best Practice.

I.T. plan has allowed us to expand because of the easy onboarding of new employees. We are now able to support and service the greater community because we have the staff and systems in place to do so.”

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Meet our Team

Black and white photo of Ian Ward

Ian Ward

CyberPro Founder & CEO

With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.

Trevor O’Shea

Senior Network Engineer

Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices.

Karena Powis

Accounts & Administration

Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account.

Matt Jones

Senior Engineer

Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation.

Jenny Sinkinson

Co-ordinator & Administration

After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. And she’s our ISO9001 quality champion.

Michael Visser

Senior Engineer

With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button.

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