Zest Personalised Care
By engaging CyberPro as an outsourced I.T. partner and implementing CyberPro’s I.T. Best Practice Plan, Zest Care has seen significant improvement in its business structure and processes, allowing staff numbers to grow by a staggering 300%.
“A critical component in the growth of our business is the ability to onboard and train new healthcare staff. The CyberPro secure I.T. practises and procedures have been instrumental in allowing Zest Care’s business to grow and keep growing”.
The Business
Zest Care is a growing, registered disability service provider in the healthcare industry, providing personalised care and tailored solutions to individuals and families.
Zest is an approved NDIS provider and, in the last 18 months, they have had significant growth within their team, expanding from Sydney and now supporting the community in Melbourne and Brisbane.
The Problem
When CyberPro was engaged to assist Zest Care, there were multiple concerns with Zest Care’s IT structure, causing the business I.T. stress and strain. Problems continued to grow exponentially as turnover and staff numbers increased.
In short, the current IT setup was blocking the business from aggressive growth.
The Solution
CyberPro reviewed the requirements for Zest Care to improve its systems and allow the business to grow. CyberPro implemented their Best Practice I.T. Plan for Zest, which was tailored to meet the objectives and needs of the company.
A complete audit identified those systems that needed replacement and those that just needed simple “TLC”. It turned out many workstations required a simple reload to get them secured and back on track.
Resources (money, time, effort) were prioritised and spent only where required.
The Result
By implementing CyberPro’s Best Practice Plan, Zest Care has successfully met the community’s demands by increasing its frontline employees by 300%.
By giving the medium age equipment a new lease of life, cash resources could be directed to other priorities. Zest have expanded their workforce interstate from the greater Sydney area to include Brisbane and Melbourne. New employees can become productive immediately by having robust procedures and structures in place.
Ultimately the new IT structure has seen a significant shift in employee satisfaction and allowed Zest to grow their business productively and effectively.
Lower staff turnover and client numbers increased by 300% during the most challenging times.
Zest Personalised Care revels in the new distributed work from home environment, and customer satisfaction increased significantly.
What the Client says
“Our exhausted, tired I.T. systems and procedure have been updated according to CyberPro’s Best Practice.
I.T. plan has allowed us to expand because of the easy onboarding of new employees. We are now able to support and service the greater community because we have the staff and systems in place to do so.”
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