What to do if you think you’ve been scammed

The techniques used by scammers these days are often sophisticated. In addition, they rely on the fact that you’re very busy and more likely to hand over personal information or pay an invoice without thinking, particularly if the name or layout of the communication looks similar to who they are pretending to be.

Although it’s an unpleasant experience, there is no shame in falling victim to an online scam, virus, or other online crime. It can happen to any of us and it’s important to remember that help is always available. There are also steps you can take to prevent becoming a victim again.

If you think you or your business has been scammed, read our tips below for what you should do next.

1. Stop contact

Immediately stop any contact with the scammer and do not pay any more money. Whether you’ve paid a fraudulent invoice, received an unsolicited call resulting in payment to a “Microsoft” or other technology “representative”, or your systems have been locked with ransomware, a scammer or cybercriminal will never refund you.

2. Contact your bank

If you’ve sent money or personal bank or credit card details, contact your bank immediately to freeze or close your accounts. Your bank may be able to stop a transaction, or you may be able to recover any loss if you have protected your access number and password.

3. Get the scammer’s details

Write down any details you have about the scammer like their telephone number, email address, website address or any other pertinent information. These details can help the relevant government bodies in identifying the scammers or close down the ways in which they are contacting people.

4. Raise awareness

Let friends, family and colleagues know about your experience and the steps you’ve taken. Although it may be embarrassing, sharing your experience with those closest to you is a powerful way to raise awareness of how easy it is to be scammed, and prevent it from happening to someone else.

5. Report the crime

Immediately report the scam or cybercrime to the relevant agency. There are many agencies in Australia that specialise in specific scams, so if you’re unsure where to report the crime, visit the Australian Cyber Security Centre website.

6. Protect yourself

If you’ve fallen victim to a crime, moving forward it is important to put in place measures to prevent it from happening again. Steps you can take include securing important accounts and systems with two factor authentication; using different passwords for different sites and applications; educating employees on how to spot scams and what to do if they think someone is trying to scam them; keeping software up-to-date; and backing up important data to an external source or cloud-based service.
Tip:  If you are concerned about an elderly relative, consider adding your mobile number to their bank account.

At CyberPro, we specialise in cybersecurity. For a no-obligation chat on how to prevent you or your business becoming a victim of a scam or cybercrime and a free assessment of any security risks your IT systems may face, please contact us.

Meet our Team

Black and white photo of Ian Ward

Ian Ward

CyberPro Founder & CEO

With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.

Trevor O’Shea

Senior Network Engineer

Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices.

Karena Powis

Accounts & Administration

Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account.

Matt Jones

Senior Engineer

Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation.

Jenny Sinkinson

Co-ordinator & Administration

After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. And she’s our ISO9001 quality champion.

Michael Visser

Senior Engineer

With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button.

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