Managed IT services that adapt & grow with you

Plus 100% Australian help desk support
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Finally, an IT help desk that … helps

When your systems don’t work, neither does your business. Are you spending hours trying to “fix” problems only for the same issue to occur the next day? There’s a better way.

At CyberPro, we manage all the equipment, systems, and connections for you. By keeping things up to date, 99.99% of your IT problems evaporate. We do what it takes to get you operating smoothly.

24/7 Monitoring

You call IT when something breaks, right? This is actually called a Break-Fix—it’s not best practice IT. We monitor your systems capacity, performance, and health round the clock. Potential problems are fixed before they ever become an issue.

100% Australian IT Help Desk Support

Some IT help desks make you feel like you’re completely reliant on their services. And yet, when you call they’re not there. With CyberPro, your employees have access to our Sydney-based team to help you on the spot.

Cloud Support

Lots of your systems run in the cloud: Microsoft Office 365, Xero, MYOB, Salesforce, Atlassian, Canon, Fujitsu, HP, Apple, etc. Cloud providers are notorious for their inaccessible support. We can save you hours by quickly identifying where the problem is and who needs to be contacted.

Audit & Reporting

What happens when someone runs out of storage or things start running painfully slowly? We make sure everyone has what they need before they need it. With automated performance analysis and capacity planning, there are no more speed bumps for your business.

Remote Monitoring & Management

We have sophisticated tools to install on your equipment. This enables us to push a button on our end and update Adobe or MYOB across every workstation in your company. Never be bothered by an update notification again.

Employee Onboarding & Equipment

No more shoving spare folders off a desk and telling a new staff member to sit tight while you find them a laptop. We’ll set up your staff with their new accounts. So welcoming and onboarding new employees is easy.

Hand over your IT woes to the experienced and friendly team at CyberPro
over 25 years experience
more than 1,000+ devices under management
approximately 100+ Serious cyber-attack attempts averted last year

Hire a world-class IT department

How CyberPro helped Calcono re-invent their operations

“Until we outsourced to CyberPro, we didn’t realise how much more effective our IT system could be! We’re no longer battling technical issues so our team can focus on getting the job done. We’re extremely impressed with the level of support and training offered from CyberPro—now we have a world-class IT department that talks the same language as us.”

There’s no cyber security without managed IT services

Systems, security and technology are invisible until you have problems. Then they cause SIGNIFICANT pain. Just like you can’t buy insurance after your place burns to the ground, work needs to be constantly done in the background to keep everything secure.

Having an experienced team watching your back stops catastrophic events and keeps your team efficient and happy—without the overhead of an in-house IT department.

How to get started

  1. Free IT Assessment – In this casual and obligation-free chat, we can assess and discuss your challenges. Over the last 25 years, we’ve seen it all. So from day 1 we can flag potential problems and save you future headaches that could otherwise blindside you.

  2. Comprehensive IT Proposal – The next step is for us to put together a plan for you. We work with all types of businesses and budgets. You get a clear road map of what needs to be done and how we’ll help you roll it out.

  3. Tailored Managed IT & Help Desk Support – We’ll get what you have running smoothly, then implement a slow, rolling upgrade cycle that is within your budget. Experience what working with efficient streamlined IT is like.

Meet our friendly IT helpdesk crew

Black and white photo of Ian Ward

Ian Ward

CyberPro Founder & CEO

With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.

Trevor O’Shea

Senior Network Engineer | 8 Years

Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices.  Trevor has been with CyberPro 8 Years

Karena Powis

Accounts & Administration | 11 Years

Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account.  Karena has been with CyberPro 11 Years.

Matt Jones

Senior Engineer | 6 Years

Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation.  Matt has been with CyberPro 6 Years

Jenny Sinkinson

Co-ordinator & Administration | 6 Years

After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. Jenny is our ISO9001 quality champion, and been with CyberPro for 6 Years

Michael Visser

Senior Engineer | 6 Years

With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button.  Michael has been with CyberPro for 6 Years.

Trusted partners we support you with

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Call Us 1300 292 377

  • Office Hours: 8am - 5pm (AEST) Monday - Friday

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  • 6/265-271 Pennant Hills Road
    Thornleigh NSW 2120
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