About our Sydney IT Company ...
How We’re Different
Enjoy calling your IT team
Our Proven Process
3 pillars of IT success
How CyberPro supports your business
We don’t just set up IT. We set you up for success.
“Turn it off and on again”, you’ve probably been told this before. It’s no surprise that IT departments have a bad reputation.
But here’s a surprise: when cyber security and IT systems are correctly set up and monitored, you rarely have to call your IT help desk. With decades of experience, we can head off any potential disasters way before they happen.
Then, once you’re safe, we look at ways to use technology for commercial gains. Imagine discovering a simple, cost-effective way to shave hours off a manual process?
In short, we take the time to understand your business to work towards YOUR goals.
Sydney IT company that does things differently
Let’s set you up for success
With our proven 3-pillar framework
Pillar 1: Australian Cyber Security
Your business (like all businesses) is at risk of a cyber-attack. You might not want to think about how scary this is. That’s why we consider all the worst-case scenarios for you. These are just some of the cyber security contingencies we can put in place, so you don’t have to deal with the fallout.
You need an intrusion protection firewall to detect and block inbound attacks while allowing legitimate traffic to pass.
Endpoint Protection, Detection & Response (EPDR)
Find out when unusual or suspicious behaviour is going down. EPDR goes way beyond the old generation of anti-virus software by searching for threats and monitoring program behaviour.
Microsoft Office 365
It’s an amazing business suite, but the default installation settings leave you vulnerable to attack. Our security team sets up and maintains your systems using cyber security best practices.
You can have easy-to-remember passwords AND stay secure. We can set your team up with multiple methods of authentication.
Single Sign On
Love to keep things easy? Us too. Implementing Single Sign On (SSO) across all on-premises and cloud accounts does just that.
There’s never been a greater need to keep remote or travelling employees protected. We keep them secure even in the most challenging environments.
Pillar 2: Managed IT Services
No, it’s not normal for systems to crash, the printer to disappear from the network, the internet to go down, WiFi to disconnect, or your laptop to freeze every week. Phew! Let’s fix that and the other thousand little IT niggles that eat up your days.
We’ll monitor your IT systems’ capacity, performance, and health round the clock. Problems are picked up and fixed while you sleep.
Local Australian IT Helpdesk
Your employees have access to Aussie-based support staff that solve problems on the spot. We take the opportunity to mentor and train your team, so they don’t keep running into the same issues.
Cloud providers are notorious for having inaccessible support. We can save you hours by quickly identifying where the problem is and who needs to be contacted. The result? A happy, productive team.
Make sure everyone has what they need before they need it by analysing performance and planning for capacity.
Our remote access and control capabilities mean we can help anyone, even if they are travelling or are based interstate. Our team supports remote offices spread from Perth to New Caledonia.
Employee Onboarding & Equipment
Welcome and onboard new employees with ease. We’ll set up your staff with their new accounts. Wow them by having their desk, equipment and passwords ready to go from day 1.
Pillar 3: Strategic IT
Show us an app or an online service, and we will show you dozens of better alternatives. Our strategic IT services cancel the noise from well-meaning advice and help you distil what’s a priority for your business.
Downtime in your business costs you revenue. If the unthinkable happens, your systems are hacked or crash, we’ll make sure you can still operate.
Evaluation & Training Programs
Are your employees inadvertently opening the door to hackers? Make sure all your staff know how to protect themselves and your business.
Management Meeting Attendance
Our CEO, Ian Ward, brings 40 years of IT experience to your internal board and management meetings. Take decisive action knowing it’s backed with sound IT strategy.
The effective implementation of IT can make your business more profitable. We research and prepare reviews to show you what’s possible.
Chief Information Officer (CIO) Services
Get your very own experienced IT executive without the painful hiring process or overhead. Build IT strategies and practises to scale up.
Meet our IT consultants in Sydney
CyberPro Founder & CEO
With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.
Senior Network Engineer | 8 Years
Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices. Trevor has been with CyberPro 8 Years
Accounts & Administration | 11 Years
Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account. Karena has been with CyberPro 11 Years.
Senior Engineer | 6 Years
Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation. Matt has been with CyberPro 6 Years
Co-ordinator & Administration | 6 Years
After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. Jenny is our ISO9001 quality champion, and been with CyberPro for 6 Years
Senior Engineer | 6 Years
With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button. Michael has been with CyberPro for 6 Years.
Staff and systems to support growth
With a tailored best practice IT plan
“A critical component in the growth of our business is the ability to onboard and train new healthcare staff. The CyberPro secure IT practises and procedures have been instrumental in allowing Zest Care’s business to grow and keep growing.”