4 tips to prepare for outsourcing your IT services

In recent years, outsourcing IT services has become more common. The main factor driving the appeal of outsourcing is allowing business owners to focus on more pressing issues by delegating tasks to a third party. Additionally, it lowers operating costs and frees up resources for other projects while having access to consultants with a wide range of skills and experience they may not have in-house. Outsourcing saves money, time, and guarantees a higher level of expertise.

It seems to be a win-win situation with many benefits, but to fully reap the rewards of outsourcing, your business needs to be prepared.

Here are our tips to prepare your business for outsourcing your IT services to help you get (and stay) on track with your chosen partner.

1.                  Define your goals for outsourcing

Many businesses approach outsourcing without fully understanding what they want to achieve. To help you find the right partner with the skills, knowledge, and expertise to compliment your business, ask yourself why you want to outsource. What do you hope to accomplish by outsourcing? Some examples include:

  • reduce costs;
  • improve the quality of support services;
  • have access to the latest technologies;
  • implement a project;
  • mitigate risks.

Having a clear understanding of your goals will set expectations for you and your outsourcing partner and will prevent misunderstandings.

2.                 Identify tasks to outsource

You should perform a thorough assessment of your IT assets, capabilities, inadequacies, and current operating policies and processes. By undertaking this assessment, you will be able to better understand and evaluate your company’s capabilities and which IT services, tasks, or projects, are best managed in-house, and which should be outsourced.

3.                 Choose the right partner

Knowing why and what you are outsourcing will make it easier for you to choose an IT services partner that fits your business. When deciding which company can be trusted with your IT, there are several factors to consider:

  • Are the services provided appropriate for your business?
  • Do they have the right experience and expertise?
  • Do they have good client references?
  • Do they guarantee their response times?
  • Do they hire qualified and certified local workers?

In addition, your IT services partner should understand your business and be fully aligned with your objectives and culture to help you succeed.

4.                 Prepare your team for the transition

Your business may face significant management and organisational structural changes when you transition to outsourcing. You can reduce any process resistance and boost efficiency by being open and honest in your communications and outlining why you are outsourcing, as well as the benefits to your employees.

You should also adopt a change management plan to train your staff to work collaboratively with the new outsourcing team, whether it be a new helpdesk, process, or system. By ensuring everyone is on board with the change before it happens will reduce pain points down the road.

Your chosen IT services partner should be an extension of your company, contributing to its success. If you are looking to outsource your IT services or would like to learn about CyberPro and how our team will take the time to understand your business and work with you towards your goals, please contact us.

Meet our Team

Black and white photo of Ian Ward

Ian Ward

CyberPro Founder & CEO

With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.

Trevor O’Shea

Senior Network Engineer | 8 Years

Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices.  Trevor has been with CyberPro 8 Years

Karena Powis

Accounts & Administration | 11 Years

Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account.  Karena has been with CyberPro 11 Years.

Matt Jones

Senior Engineer | 6 Years

Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation.  Matt has been with CyberPro 6 Years

Jenny Sinkinson

Co-ordinator & Administration | 6 Years

After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. Jenny is our ISO9001 quality champion, and been with CyberPro for 6 Years

Michael Visser

Senior Engineer | 6 Years

With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button.  Michael has been with CyberPro for 6 Years.

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