Benefits of switching to VoIP

Throughout the years, you have modernised technology in your business, but what about your telephone system? Relying on antiquated telephone technology is not only expensive, but also inefficient.

Traditional telcos in Australia love to lock clients into expensive, cumbersome, and rigid contracts. But did you know that you don’t have to sign a traditional contract anymore? So, before your telephone contracts are due for renewal, talk to your IT partner about upgrading your phone systems to, the benefits of, and cost savings that come with using VoIP.

1.  Flexibility

Voice over Internet Protocol (VoIP) converts analogue signals to digital, allowing you to use your internet connection to carry your phone calls rather than traditional telephone lines. If you’re connected to the Internet, you can make and receive calls.

In addition to traditional desk phones, VoIP also works with ‘softphones’. A softphone is an app on your mobile device, or software on your PC or laptop that enables you to make and receive VoIP phone calls, similar to Skype.

Softphones allow for unprecedented mobility in terms of being able to work in any location. In today’s flexible work environment where many people work from home, hot desk, or on site, it is vitally important that people can pick up and work seamlessly from any location.

2.  Scalability

One of the many VoIP benefits that make it appealing is scalability. In practical terms, this means that your phone system can grow with your business without the need to buy additional hardware or dedicated lines.

For example, if your business experiences seasonal demand, you can quickly add more lines to accommodate the increased demand, then return to normal service when you no longer need them.

Whatever your situation, you can rapidly scale your preferences up or down without investing more than you need.

3.  CRM integration

Your VoIP system can be integrated with your Customer Relationship Management (CRM) system to record calls or messages. Client information is centralised and removes the need to manually enter each client interaction or re-enter contact information.

Integrating your VoIP and CRM systems is one of the simplest methods to organise your client and prospect data while creating a seamless experience for your clients. When a client calls, their name will automatically display in your phone system, allowing you to focus on the conversation rather than searching for their details during the call.

4.  Cost

With a traditional phone system, the initial setup for a landline is expensive because it’s labour-intensive. It typically involves PABX installation, programming and handset delivery and setup.

A VoIP system uses your existing internet service, eliminating the need to invest in expensive new infrastructure.

Expensive landline rental can be eliminated and replaced with much cheaper SIP trunking services. Savings increase exponentially the more phonelines you transition, and call rates are generally cheaper to both landlines and mobiles on VoIP plans.

CyberPro is experienced in VoIP systems such as 3CX, and we would welcome a partnership with you to seamlessly upgrade your business to a VoIP system. Talk to our experts to learn about the features and functionalities of VoIP, and the benefits it could bring to your business.

Meet our Team

Black and white photo of Ian Ward

Ian Ward

CyberPro Founder & CEO

With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.

Trevor O’Shea

Senior Network Engineer | 8 Years

Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices.  Trevor has been with CyberPro 8 Years

Karena Powis

Accounts & Administration | 11 Years

Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account.  Karena has been with CyberPro 11 Years.

Matt Jones

Senior Engineer | 6 Years

Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation.  Matt has been with CyberPro 6 Years

Jenny Sinkinson

Co-ordinator & Administration | 6 Years

After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. Jenny is our ISO9001 quality champion, and been with CyberPro for 6 Years

Michael Visser

Senior Engineer | 6 Years

With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button.  Michael has been with CyberPro for 6 Years.

Our Trusted Partners

Contact Us

A senior team member will reply within 1 business day.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Call Us 1300 292 377

  • Office Hours: 8am - 5pm (AEST) Monday - Friday

Visit Us

  • 6/265-271 Pennant Hills Road
    Thornleigh NSW 2120
  • View Map