Managed services for Microsoft 365

The built in security of Microsoft 365 (formerly Office 365) is relatively secure by default for the “average” person, so they won’t need to contact Microsoft for assistance. However, critical security flaws can occur, resulting in phishing and ransomware attacks. To protect against the most sophisticated attacks, Microsoft 365, like any other application, requires more than just the basics.

As we’ve seen in the news recently, public awareness of security breaches has grown – and these are just the ones we’re aware of. Because 99.8% of Australian businesses are small to medium-sized, it is critical that all Australians understand their cyber security risks. It only takes one employee to unintentionally click on a link or share sensitive information with someone outside, and your entire business data will be out of your hands in the blink of an eye.

Because of the constant threats and rapid changes in technology, many businesses that fully manage and support Microsoft 365 quickly realise that it may be too costly. They would be better off working with a managed service provider, such as CyberPro, to help keep everything up to date and secure.

By partnering with CyberPro, your company can reap the benefits that come with being a Microsoft Silver partner including 24/7 security monitoring and help desk support. Our fully managed services provide the best of both worlds, allowing your company to reap the benefits of Microsoft 365 without having to set up, maintain, or update the advanced security features.


Most people are aware of the tools Microsoft 365 offers, including email, file sharing, and a range of other programmes. It is a good choice for businesses of all sizes, but unless you are a ‘top-tier’ client, it can be hard to get direct help from Microsoft.

CyberPro can help ease some of the support problems your business may be having by taking your support calls. Some of the ways we can help support your business include:

  • as new features are added to Microsoft 365, we can help your employees use them or show you how to improve productivity;
  • removing annoying add-ons that may be slowing down Outlook or Word to speed up your Microsoft experience; and
  • making sure autosave is turned on so your documents and spreadsheets are always backed up to the cloud safely and securely.
  • Managing the Anti-Spam and Anti-Phishing settings across all users.

Contact one of our experienced technicians if you want to make sure that your business is taking advantage of the advanced security protection that Microsoft 365 offers or if you want to learn more about the support services that CyberPro offers.

Meet our Team

Black and white photo of Ian Ward

Ian Ward

CyberPro Founder & CEO

With 40+ years of experience in IT, there isn’t much Ian can’t advise you on. Since the advent of the internet, he’s been keeping businesses like yours ahead of the technology curve and cybercriminals. His #1 passion is and has always been providing outstanding customer service.

Trevor O’Shea

Senior Network Engineer | 8 Years

Adding another 40+ years’ IT experience to our team, Trevor has designed and worked in large Enterprise networks. He’s our Server and Infrastructure guy, helping us build robust cyber secure servers and networks. He’s responsible for designing and maintaining servers, networks, firewalls, and security devices.  Trevor has been with CyberPro 8 Years

Karena Powis

Accounts & Administration | 11 Years

Karena has an accounting degree and 10 years experience working with CyberPro. The team relies on her for the smooth running of all aspects of administration and accounts. Karena is a whizz in internal accounting systems and the person you’ll chat to about your account.  Karena has been with CyberPro 11 Years.

Matt Jones

Senior Engineer | 6 Years

Matt brings 15+ years of IT experience in Internet service providers, web hosting, and data warehousing. He’s our go-to for web security and Microsoft Office 365 advanced management. Beyond his expertise in web and email cyber security, he also assists clients with cyber security accreditation.  Matt has been with CyberPro 6 Years

Jenny Sinkinson

Co-ordinator & Administration | 6 Years

After 3 years with CyberPro, there’s not much Jenny doesn’t do. Her responsibilities cover coordinating the help desk, client liaison, logistics, ordering, license renewals, quotations, contract administration. Jenny is our ISO9001 quality champion, and been with CyberPro for 6 Years

Michael Visser

Senior Engineer | 6 Years

With over 30 years of experience in IT, including huge rollouts of technology in the armed forces and large Enterprises, Michael’s our automation and templated system builds whizz. He supports the remote management systems that let us upgrade hundreds of systems at the press of a button.  Michael has been with CyberPro for 6 Years.

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